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Charge 3 not detected by iPhone 8 after ios13.1.2 update

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‎10-05-2019 08:38

‎10-05-2019 08:38

After the iphone updated the watch was unable to be detected.  Did all of the typical things turned phone on and off, deleted the app, and installed app on Samsung tablet.  I called in to live chat and after talking to Chris L he helped me and we got the watch to work.   So I attached the watch to the charger saw the battery percentage and the  pressed the button for 8 seconds and did a hard reset.  Took the watch off the charger turned the bluetooth on off went into the fit bit app and re synced the app and it was detected.  It has been working for the last hour.   Hope this helps 

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‎10-05-2019 13:03

‎10-05-2019 13:03

Hello @Shelleyban 

Thank you for your post and passing on great information that might help others with a similar issue 😃 I would suggest that you post this awesome information in the Android thread of the Fitbit Community (it’s currently under the iOS thread) so it can be viewed by individuals with similar device type. Again, thanks for sharing and I’m super happy you got the help you needed from the Fitbit Customer Service that got you up and running again. Happy Stepping!

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