Charge 3 not syncing for the last 4 days.

[Rc93]

My Fitbit hasn’t been able to sync for 4 days. Additionally, as I’ve been in Hong Kong it’s now also jammed to the wrong time zone. Any suggestions?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Rc93 have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. Please note that if your device hasn't synced lately, that's why the timezone hasn't updated. Have you restarted your tracker and your phone already? If so, I would like to suggest you to check the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Rc93]

I’ve tried all the above and it’s still not syncing properly. It’s managed to sync once since I’ve posted this issues, however I’ve had to keep attempting the sync throughout the day. It’s no longer reliable like when I first purchased the device (4 weeks ago).

Sent from my iPhone

[MarcoGFitbit]

Hello @Rc93 I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have taken the time to come back and let us know you've already tried the troubleshooting steps mentioned earlier. At this moment, my best recommendation is to set up your Charge 3 as a new device to reset the connection between the phone and your device. Note that all the information already stored in your account will not be deleted when you set up the device again. 

To set up your Charge 3 as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

Give these steps a try and let us know in case you need anything else. 

[cajunmel1]

I have an android phone and a fitbit charge 3. I can't get the fitbit to sync to my phone properly. I have deleted the app and device  from my phone and have made sure everything is updated properly and I have repaired it back to my phone and it still won't sync correctly . This has been goin on for around 4 or 5 days. I getting very frustrated deal I ng with this so often