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Charge 3 not syncing to iPhone XR

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‎09-19-2019 04:08

‎09-19-2019 04:08

I have been a happy Fitbit user for over 5 years and Sunday I bought a new phone (the iPhone XR) now I’m unable to sync my Charge 3. I’ve followed all the suggestions on the forum and have had no success. Please tell me what to do next. Do I need to buy another Fitbit? I am extremely upset because I use my Fitbit everyday and haven’t been able to use it for the past 5 days. Help me! Thank you.

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‎09-19-2019 10:10

‎09-19-2019 10:10

It sucks!!!! I think they are having some type of server issues.  But of course they think it’s us the consumers problem and not there’s.  I have been uninstalling the app, re-syncing the phone and Fitbit. It states working last night and this morning back to the same old bull**ahem**!!! Frustrating and they don’t seem to give a rats **ahem** about us consumers!!!  

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‎09-19-2019 14:02

In response to Lorried

‎09-19-2019 14:02

I have same problem and if cannot connect with XR I will have to start looking for another product. Fitbit will lose many customers if they do not get this corrected soon.

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