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Charge 3 not syncing with iPhone XS.

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‎02-26-2019 17:17 - last edited on ‎02-27-2019 07:19 by Moderator Alum

‎02-26-2019 17:17 - last edited on ‎02-27-2019 07:19 by Moderator Alum

My charge 3 will only sync with my iPhone XS about every two weeks after a mixture of turning Bluetooth on and off, turning my phone on and off, deleting and redownloading the Fitbit app, and rebooting the actual Fitbit, I have plugged my Fitbit in and then tried all of the above as well and nothing will get my Fitbit to regularly sync with my phone. I have sync all day enabled and it still won’t work. Any suggestions on what else I can try? 

 

Moderator Edit: Clarified Subject.

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4 REPLIES 4

‎02-27-2019 07:24

‎02-27-2019 07:24

Hello @JamieBur, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. At this moment, if your Charge 3 is not syncing, please go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. Then, go to the Fitbit app and tap on Account > Charge 3 and enable All-day Sync again. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

 

After that, force-quit the app, open it again and try to sync. Give it a try and let us know the outcome!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎02-27-2019 11:32

In response to MarcoGFitbit

‎02-27-2019 11:32

Hi Marco,

Unfortunately this has made things worse. Now I no longer receive notifications via my Fitbit tracker. The Fitbit will not re-pair with my phone. It will not sync and shows my last date of sync at 2/18 and I have tried to sync it at least 5 times a day since 2/18. If I push forget this device all of my data from 2/18 and forward will be deleted. This is getting incredibly frustrating. As I have only had this device about 3-4 months and have consistently only gotten it to pair about once every 2 weeks. What do you suggest I do now?

Thanks,
Jamie
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‎02-27-2019 14:41

In response to JamieBur

‎02-27-2019 14:41

I am having the same issue i get it to pair then its another week before it will work again, it is very frustrating, i am trying to pair a charge 3 with an iPhone.

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‎02-28-2019 05:19

In response to Agggh

‎02-28-2019 05:19

Mine will only sync for a couple of days then I have to go through the song and dance again trying to get it sync. It is a pain since I need it to sync for a program that my employer has that rewards points for certain things.   

 

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