11-22-2021
05:22
- last edited on
11-24-2021
08:27
by
LizzyFitbit
11-22-2021
05:22
- last edited on
11-24-2021
08:27
by
LizzyFitbit
My iPhone is not showing steps but the watch is
Moderator Edit: Clarified subject
11-24-2021
08:44
- last edited on
06-02-2024
04:54
by
MarreFitbit
11-24-2021
08:44
- last edited on
06-02-2024
04:54
by
MarreFitbit
Hi @Rccpa1024. Welcome on board.
Because your Charge 3 isn't syncing correctly, may I know if you're getting an error message on the Fitbit app? Do you have other devices connected to the Fitbit app such as MobileTrack? Please note this function allows you to track basic stats using your phone's sensors; however, it may affect the overall step count if used along with a Fitbit device.
In the meantime, let me suggest the following steps: