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Charge 3 won’t stay connected to iPhone 6s

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‎04-03-2020 15:09 - last edited on ‎04-16-2020 19:21 by

‎04-03-2020 15:09 - last edited on ‎04-16-2020 19:21 by

Continually tries to synchronize but won’t  stay connected 

 

 

Moderator edit: subject for clarity

 

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‎04-16-2020 19:19

‎04-16-2020 19:19

Welcome to the Fitbit Community, @Sbole4. I am sorry for the delayed response.

 

I am sorry to hear your Charge 3 tracker won't stay connected to your iPhone 6S. I am glad to assist you with that. I recommend following our troubleshooting instructions in this help article: Why won't my Fitbit device sync?

 

If you're on iOS 13 or higher, please do the following:
- Open Settings app on phone
- Scroll down, tap Fitbit -> Toggle Location to 'Always'
- Ensure toggles next to Bluetooth and Background App Refresh are turned "On"

 

Keep me posted on the outcome, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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