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Charge 3 won’t sync since iOS update 13.0

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‎10-30-2019 10:18

‎10-30-2019 10:18

App is updated, I’ve restarted the both tracker & phone... I have no other trackers, other items do pair with Bluetooth but I’ve removed them and still can’t get tracker to sync. 

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4 REPLIES 4

‎10-30-2019 12:37

‎10-30-2019 12:37

Hello and welcome @Lbj0125 

I understand you recently updated your iOS device and now your Charge 3 is not syncing. I see that you have restarted your Charge 3. That’s great. Sometimes it helps if you restart it a few times. 

Try turning your Bluetooth off, restart your iOS Device and turn it back on

 

If your still experiencing issues then please try force shutting your Fitbit app. Here’s how:

log out of your Fitbit App

force shut the Fitbit app by swiping the app up

now shut down your iOS device completely, wait 1-2 mins then restart your iOS device again

once your iOS device fully loads log into your Fitbit App as you normally would

now try to sync your Fitbit Tracker

 

If the above troubleshooting steps still do not resolve your issue try setting up your tracker as a new device to reset the connection between the tracker and your phone. To set it up as a new device:

 

  1. Open the Fitbit app and tap on Profile picture on upper right corner then tap on "Set up a New Device"
  2. Choose your tracker and follow the onscreen instructions to continue
  3. When the app asks you to replace your current tracker, please replace it and continue with the process.

😃 Please let me if this resolves your issue. Keep me updated

 

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‎10-30-2019 13:44

In response to SunsetRunner

‎10-30-2019 13:44

I have followed these directions and now the Bluetooth isn’t seeing the tracker that’s plugged in and aligned properly.. Also the tracker is almost 30 minutes behind the actual time..
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‎10-30-2019 13:49

In response to SunsetRunner

‎10-30-2019 13:49

Also when I finally get it synced, will it sync the missing days or just last day? 

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‎10-30-2019 14:14

In response to Lbj0125

‎10-30-2019 14:14

Hello again @Lbj0125 

I see your still experiencing syncing issues. I can’t think of any other tips I could offer so I think you might need to call Fitbit Custer Service. You can find ways to contact them here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB 

I’m sorry I couldn’t be more help

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