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Charge 3 working but not syncing with IPhone 7 or Dashboard 12/13/2022

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‎12-13-2022 11:55

‎12-13-2022 11:55

I tried closing & reopening Fitbit app on my iPhone  7 - didn't work.  My bluetooth setting says Charge 3 is connected.  My online dashboard shows data prior to today.  It says the last sync was 6:00 AM today (12/13/2022).   I don't want to delete the app because all my data will be lost.  Any insights?

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2 REPLIES 2

‎12-13-2022 12:15

‎12-13-2022 12:15

Did you try restarting your Charge 3?  A simple restart doesn't delete unsynced data.  Open your Settings app on your Charge 3 > About > Reboot Device.

This is more of a clean sweep restart.

  • Log out of your Fitbit app
  • Restart your phone
  • Log back in

I'm also moving your post to the iOS forum.  All devices must sync with the mobile apps only.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎12-15-2022 12:19

In response to LZeeW

‎12-15-2022 12:19

Thanks for the suggestion. I didn't think about rebooting.  I finally got the syncing restarted by deleting the Fitbit app from my iPhone & reinstalling the current app from Apple yesterday.  Everything is working now & I don't think I lost any data.  I appreciate your help.

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