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Charge 4 not syncing with my app and won't update

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‎09-20-2020 12:40 - last edited on ‎09-21-2020 13:23 by

‎09-20-2020 12:40 - last edited on ‎09-21-2020 13:23 by

My new charge 4 is not updating data to my app and will not update as per app request

 

 

Moderator edit: subject for clarity 

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‎09-21-2020 13:22 - edited ‎09-21-2020 13:25

‎09-21-2020 13:22 - edited ‎09-21-2020 13:25

Welcome to the Fitbit Community, @AnhiE.

 

I am sorry to hear your Charge 4 tracker is not updating data to your app. I am glad to assist you. I recommend following the troubleshooting instructions in this help article: Why won't my Fitbit device sync?

 

If you experience difficulties with updating your device, please find our tips at Why can't I update my Fitbit device?

 

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-21-2020 18:36

‎09-21-2020 18:36

My versa2 is not syncing with total 7 days steps as well 

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