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Charge 4 won't sync after update

ANSWERED

‎07-17-2025 07:22 - last edited on ‎07-25-2025 13:23 by Fitbit Moderator

‎07-17-2025 07:22 - last edited on ‎07-25-2025 13:23 by Fitbit Moderator

After the latest Fitbit update my charge 4 won’t synch to update info. Same for my husband’s charge 6. Anyone else having issues?

 

Moderator Edit: Clarified subject.

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1 BEST ANSWER

Accepted Solutions

‎07-17-2025 09:00

‎07-17-2025 09:00

@Dex56 Fitbit experienced a major outage today. It is resolved now. If you're still having issues, try restarting your phone.

Community Council Member

Amanda | Wyoming, USA

Pixel Watch 3, Inspire 3, Sense | Android

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2 REPLIES 2

‎07-17-2025 09:00

‎07-17-2025 09:00

@Dex56 Fitbit experienced a major outage today. It is resolved now. If you're still having issues, try restarting your phone.

Community Council Member

Amanda | Wyoming, USA

Pixel Watch 3, Inspire 3, Sense | Android

Best Answer

‎07-21-2025 06:27

‎07-21-2025 06:27

Yes, I have 2 fitbits in the same house not working now. Both same issues and when we went for help, just told to buy new ones with a discount...

I factory reset and now it half works, but only when NOT connected to the app. Seems like a big money spinner to me. 

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