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Charge 4 won’t update the time correctly

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‎05-04-2023 12:50 - last edited on ‎05-23-2023 18:03 by Fitbit Moderator

‎05-04-2023 12:50 - last edited on ‎05-23-2023 18:03 by Fitbit Moderator

So I used my Charge 4 all summer and I got really busy so I forgot to charge it one night so it was dead. I forgot all about it for a while until I charged it again and tried to use it. The date and time were off and I couldn’t figure out why and how to fix it. Since it was messed there was almost no point in wearing it so it went in the drawer. Now I want to use it again and I have the same problem. 
Today is May 4/23 and the time is 3:47. My Fitbit says December 17/22 at 5:15. Does anyone know how to fix it because when I tried to go on the app and resync it my Charge 4 says download or update the Fitbit app and i can’t figure it out.😭

Moderator Edit: Clarified subject

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1 REPLY 1

‎05-23-2023 18:08

‎05-23-2023 18:08

Welcome to the forums, @Quinngilford08.

Thanks for bringing this to our attention and your efforts while working on this. I understand how you're feeling and I'm sorry for this inconvenience. I went ahead to check your details and I noticed you have a case created with our Support team. Please keep an open communication with them, I'm sure you'll receive further assistance.

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