help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 will only connect when charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-22-2024 00:34

‎07-22-2024 00:34

In the last few days my Fitbit Charge 5 started disconnecting from my IPhone X whilst on my wrist. As soon as it’s on the charging cradle it connects. 
I have tried every single solution provided on the forums ie restarting device, restarting phone, reinstalling Fitbit app etc etc. Nothing works and unfortunately it’s 13 months old so presumably out of warranty. 
Apart from throwing it away and buying a new watch I’m out of ideas. Can anybody help me please?

Best Answer
0 Votes
1 REPLY 1

‎08-14-2024 11:15

‎08-14-2024 11:15

Hi @MarkBu. Welcome to the forums. 

Thank you for sharing the inquiry regarding the Charge 5.

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

Best Answer
0 Votes