Charge 5 won't stay connected to Bluetooth

[JKBS]

I just bought the Charge 5 after my Charge 4 broke (the connection to one of the band pieces broke off so it cannot be used.).  I was unable to download the update due to connectivity issues and spent A LOT of time going through all recommended procedures.  Finally, a rep was able to get it to connect long enough to load the update.  This has not corrected the problem!!!   Called rep again two days ago, reported the problem and after going through all the procedures yet again, told me tech support would email with a solution.  Have not heard anything.

Is anyone still having difficulties?   Is this only with my Charge 5?  Thinking of returning this and getting an apple watch.

Moderator Edit: Clarified subject and formatting

[LizzyFitbit]

Hi there, @JKBS.

Thanks for the detailed information, and your efforts while contacting our Support team. I understand where you're coming from and I'm sorry for the experience that you've had with your Charge 5. Because you already have a case created, I went ahead to check your details and it seems an email with further information has been sent to you. Make sure to check your inbox, spam or junk folders, and please keep an open communication with our team as I'm sure they'll continue helping you with this.

See you around.

[Dhutto]

ME TOO.  Just got done with support for the upteenth time to go through every troubleshoot stop AGAIN, and it wont fix the issue. I had to get into a meeting and tech support chat just said OK well have a nice day. 

I'm just going to return it I guess.  Im out of options.   Super frustrating!!

[JKBS]

I couldn’t deal with the constant issues and returned it. I am now getting used to the Apple Watch.  Had to get additional free apps for steps and sleep. Fitbit was better at monitoring sleep stages, but certainly not worth the aggravation of it constantly not syncing. (And maybe there is a better app for this that will work with the Apple Watch). I also hear the lifespan of the Apple Watch is far better than Fitbit.  
Good luck with your Fitbit. I had hoped they would have worked out the bugs by now.  

[LizzyFitbit]

Hi there, @JKBS. Welcome on board, @Dhutto.

@Dhutto Thanks for getting in touch with our Support team. I understand how frustrating this can be and please know your feedback won't go unnoticed as it'll help us to prevent this type of experience in the future. In regards to your tracker, let me share that our team is aware of this situation and they're currently working to identify a resolution. While we don't have a time frame for the fix, make sure to keep your Charge 5 and Fitbit app up-to-date as you've been doing so far, to ensure you receive the quickest resolution.

@JKBS I'm sorry you've had this experience with your Charge 5, and thanks for taking the time to share your feedback. Our team constantly works to improve our devices and services, and the input we receive from our members is a big part of the process. I understand where you're coming from and you're always welcome back to the Fitbit family.