Charge 6 ECG reports cannot be downloaded

[nkds11]

Every time I attempt to download an ecg report in iOS I can’t seem to get the actual report after I request it. Any ideas? My partner has an android and has no problems.

Moderator Edit: Clarified subject

[LZeeW]

Hello @nkds11 and welcome to the Community.  These are the steps that I see when downloading an ECG report:

• Initial steps are tap on You icon > tap on View history in the ECG tile > tap on the one you want to download
• Tap on Export PDF for you provider
• The app goes to a screen saying it is Downloading PDF and almost immediately I see a Fitbit notification at the top on my phone screen saying that my heart rhythm assessment is ready and that notification moves up off my phone screen
• Tap on the green Got it on the Downloading PDF page
• Tap on the Notification icon in the upper right of your Fitbit app, next to your profile picture
• Move the bar to Notifications
• Tap on the notification -- you will go to a screen with the option to DOWNLOAD PDF
• You get several options -- when I want to save it, I tap on Save to Files

If this doesn't work for you, please give details where it goes wrong.  I just downloaded my ECG, which I don't do very often.  My RHR is below 50 bpm, so I always get Inconclusive.  😉  I also moved your post to the iOS app forum, a better fit for your issue.

[LizzyFitbit]

@nkds11 Welcome to the community. @LZeeW Thanks for your help!

@nkds11 Thanks for sharing this situation with us. I'd like to share with you that this has been escalated to our team for further investigation. I'm sorry if this caused any type of inconvenience and rest assured that they'll work on it to get it fixed soon.

In the meantime, keep syncing your Charge 6 to the Fitbit app so the rest of your information can stay updated.