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Charge 6 not being able to sync

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‎01-18-2025 19:39 - last edited on ‎03-06-2025 07:24 by Fitbit Moderator

‎01-18-2025 19:39 - last edited on ‎03-06-2025 07:24 by Fitbit Moderator

Upgraded to a Charge 6 about a month ago. Now this thing will not sync. Every time I try to manually sync, it gets about halfway through and just quits. Reading other posts, having to restart your phone or delete the app every time seems exhaustive and frustrating. What is the issue and the fix for this - anyone know? Never had this issue with my Fitbit 3... Is this Charge 6 a lemon?

 

Moderator Edit: Clarified subject

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‎01-19-2025 10:02

‎01-19-2025 10:02

Hi @Toast_99 ! Welcome to the Fitbit Community ! 
I appreciate your message, and I'm sorry to hear your Charge 6 is not syncing properly. 
Could you please check the following steps ?
Pending updates on your phone. For instructions, refer to the Android help article or Apple help article. To confirm your phone is running a supported version, check Fitbit-compatible devices.
Pending updates for the Fitbit app. For instructions, refer to How do I use the Fitbit app?
You can find the help related article here : Why won't my Fitbit device sync?

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