help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 6 not getting notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-13-2024 05:53 - last edited on ‎05-16-2024 18:06 by Fitbit Moderator

‎05-13-2024 05:53 - last edited on ‎05-16-2024 18:06 by Fitbit Moderator

I have a new charge 6 and an iPhone 14. Both have latest updates. I have followed all the instructions including turning both off and on again. All the permissions are turned on. I’ve read every article and followed the instructions. It does not get notifications. Please help.

 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎05-16-2024 18:13 - edited ‎05-16-2024 18:13

‎05-16-2024 18:13 - edited ‎05-16-2024 18:13

Welcome to the community forums, @Tania365.

Thanks for the details and all your efforts while troubleshooting your Charge 6. I understand you've tried some steps, but could you confirm if the notifications settings on your phone are also correct? I'm asking this as with iOS device it's necessary to have the Show Previous set to either Always or When Unlock, and the Share System Notifications turned on.

Assuming this is correct, I'd recommend setting up your tracker as a new device:

  1. Forget Charge 6 from the Bluetooth settings
  2. Force quit the Fitbit app and reboot your phone
  3. Open the Fitbit app and tap Devices at the upper left corner
  4. Select your Charge 6, tap Replace Device and follow the on-screen instructions
  5. When prompted, tap pair to connect your tracker and test the notifications
Best Answer
0 Votes