help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 6 stopped recording distance

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-19-2024 01:55 - last edited on ‎08-02-2024 07:47 by Fitbit Moderator

‎07-19-2024 01:55 - last edited on ‎08-02-2024 07:47 by Fitbit Moderator

Can anyone help?  I’ve had my Fitbit charge 6 for nearly 3 weeks and it’s been great. But yesterday and today it has stopped recording distance - that’s just walking normally and when I’ve done exercise. Can someone give me some advice to get it back please?  I don’t think I’ve made any changes for it to suddenly stop. 
Thanks in anticipation


Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎07-24-2024 14:11

‎07-24-2024 14:11

@Bezil , Welcome to the community! Thank you for your messages and efforts.

Our team is aware of the situation and is working on a solution to it.

Many users have now confirmed that they were able to fix it by entering the stride length themselves. It's worth a try until our team has worked on the solution.
You can find instructions for this here:Can I change my stride length in my Fitbit account?


Please follow this thread where all updates will be posted. Distance appears as 0 after sync

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer
0 Votes