Charge 6 will automatically record 5 min activities unless you touch the settings then it's 15 mins!

[simsimsimsimsim]

My Charge 6 was automatically recording activities, like walks, at 5 mins. Then I opened the setting where you can change that (only out of curiosity) and noticed that the minimum number of minutes *should I chose to adjust it* was 15. I didn't want to adjust it from 5 mins so I came out of those settings, only to notice that it now said it would only kick in at 15 mins. Thinking I must have made a mistake -- how could it be that stupid, to allow 5 mins recording out of the box then if you even open the setting make it 15 mins with no possibility to put it back to the 5 min setting it had originally -- I then went into another activity, to see where I must have gone wrong. The same thing happened again and this time it was clear -- this was not my error this is simply what happens if you dare to even look at the settings. How can I change the automatic recording back to the 5 mins setting it had out-of-the-box or have I ruined my Charge 6 thanks to some frankly perverse settings behaviour?

Including a screenshot so you can get an idea of what's happened. The settings in question are reached by tapping on the 'exercise days' tile on the home screen of the iOS app, then the three dots in the top right, then 'activity settings' then 'auto-track activities' and then you end up where I have just taken a screenshot.

Thank you.

[RiekoC]

Hello @simsimsimsimsim 

This help page has the instructions on how to set the time for Auto-track (<-- click link). 

I'm on Fitbit app version 4.45 and the instructions worked for me. 

Please let us know if you're still having problems resetting the minimum time back to 5 minutes. 

[simsimsimsimsim]

Thank you for this. However, those instructions only get me to the place I was already at (Today > 3 dots > Activity Settings) and in Activity Settings the only thing that seems to allow you to change the auto-track duration is ‘Auto-track activities’ in Feature Settings (part of the Activity Settings page), which leads to the page where I have a problem. It lets you change the duration but only to a minimum of 15 mins. So if you so much as touch any of those that have the default at 5 mins (which is where they all started and where I want it), it turns it to 15 mins, with no way to return it to 5. As you can see in my screenshot, I have done that for several activities (in error, assuming I could change it back) but not all. The only thing that makes me wonder if I’m missing something is that the instructions at the link you sent say ‘*Tap an exercise*, and adjust the duration or turn off Auto-recognize’. *On the Activity Settings page itself* I don’t see any exercises listed so I’m not sure what exactly it means by ’tap an exercise’, unless it means what I am doing: tapping on ‘auto-track activities’ to see the exercises and their auto-track times. So am I looking at the wrong part of the Activity Settings page? I have messed around with it for ages without any success so I doubt it, but please let me know if I’m missing something. This is bizarre and frustrating. Can’t believe anyone actually intended that glitch so perhaps it’s something that will be fixed in an update.

[LZeeW · Accepted solution]

@simsimsimsimsim   I use an iPhone, too, and see the same thing.  As a long time user, I can tell you that this feature originally had a default 15 minute setting and we could shorten it to 10 minutes.  I noticed the change to 5 minutes and changed some of my thresholds.  Now the minimum is 15 minutes.  I have iOS version 4.45

I know that @RiekoC uses Android, so we need to report this issue as a bug.  I'm moving this thread to the iOS forum, because it looks like an iOS bug.  As users, we can report a bug directly in the Fitbit app.  Tap on your profile picture, then Send feedback.

[simsimsimsimsim]

Thank you very much. Really helpful.

[RiekoC]

Hi @simsimsimsimsim , @LZeeW 

This does seem to be an issue with the iOS Fitbit app. I just tried changing some of my Auto-recognized times to 5 minutes and they saved in the Android app.