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Charge HR Not Syncing

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‎01-21-2016 20:40

‎01-21-2016 20:40

I am currently having great difficulties with my charge HR.  It will not sync with my iPhone 5S at all.  I tried remedying the situation by following the steps online including restarting, and setting it up as a new fitbit and still nothing.  I have even tried syncing with my computer but the connection keeps dropping despite the fitbit sitting right next to the dongle....What the heck is wrong fitbit?!?!!

 

I am extremely unhappy with this, and unfortunately it is past the return/exchange date.  What now fitbit?!?!

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‎01-22-2016 03:14

‎01-22-2016 03:14

Welcome to the Forums @dylanwilliamson!I'd make sure that you have followed these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process. Setting  up your tracker as a new device may also help you to bring it back to sync as usual. If the issue persists, please be sure to reach out to our Support Team. I know that they're always happy to listen to your experience and provide different options for you, if needed!

 

Hope this helps. Let me know the outcome.

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