07-18-2016 06:42
07-18-2016 06:42
I recieved a replacement Charge HR and now I am trying to set it up, as a replacement, in my IOS app. I get to the screen that says "Replace your fitbit Charge HR" and I touch that, but it never finishes loading. Do I remove the existing Charge HR first? I do not want to lose my data.
Thank you
Answered! Go to the Best Answer.
07-18-2016 07:04
07-18-2016 07:04
Welcome to the forums @alisamidad
As long as you were able to sync your original ChargeHR one last time, all that history is on your Fitbit account on the servers.
If you still have that original ChrageHR, get it out of range of the new one while setting up.
Let us know what happens.
07-18-2016 07:04
07-18-2016 07:04
Welcome to the forums @alisamidad
As long as you were able to sync your original ChargeHR one last time, all that history is on your Fitbit account on the servers.
If you still have that original ChrageHR, get it out of range of the new one while setting up.
Let us know what happens.
07-18-2016 12:55
07-18-2016 12:55
After a reboot of my Iphone, and a couple more tries, including an Error #400, the replacement is now paired and seems to be fine and in working order. No loss of data, and the replacement has picked up right where the old one left off.
Thank you for the assistance.
07-18-2016 14:10
07-18-2016 14:10
Thanks for the happy news @alisamidad
Keep on stepping!