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Charge HR full charge but no power

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‎01-12-2018 22:48

‎01-12-2018 22:48

My charge HR has synced just fine with my iphone 6plus, but as soon as I take the Fitbit off the charger it doesn’t work. I tried uninstalling the app, forgetting the device on my Bluetooth and removing the device from my app. The device itself says full battery, and it says the device has a full battery on my app. It just won’t turn on. 

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‎01-13-2018 09:17

‎01-13-2018 09:17

Hello @Justinerwhite

 

Try to Restart your FitBit a few times, like 4-5 times 
http://help.fitbit.com/articles/en_US/Help_article/1186

Restart your Fitbit Charge
https://m.youtube.com/watch?v=JPvdDoWGckM

 

Then try the King Fisher fix
https://community.fitbit.com/t5/Charge/My-Charge-will-not-connect-to-my-phone-s-Bluetooth/m-p/229592...

 

Lastly, do a factory reset
https://help.fitbit.com/articles/en_US/Help_article/1606

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Fitbit Charge - How to Reboot or Restart
Fitbit Charge - How to Reboot or Restart
m.youtube.com/watch?v=JPvdDoWGckM
In this short video, we will go over the simple process of rebooting or restarting your fitbit Charge. You do this when the device is not responding. This won't erase any fitness activity. 1. Plug in the USB charging cable 2. PRESS & HOLD the button for 10 seconds, until you see the fitbit logo ...
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