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Charge HR is not setting up.

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‎07-15-2017 07:45 - last edited on ‎07-18-2017 09:47 by Moderator Alum

‎07-15-2017 07:45 - last edited on ‎07-18-2017 09:47 by Moderator Alum

I am trying to setup a Charge HR with iPhone. As part of the setup, when I hold the button for 3 secs, the timer starts and iPhone is not recognizing the device. Bluetooth is ON. I tried restart the phone. Anyway to disable timer on unit until setup?

 

Moderator Edit: Clarified Subject.

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‎07-18-2017 10:38

‎07-18-2017 10:38

Hello @KatyC_HR, thanks for joining us, it's great to have you on board. Smiley Happy

 

If your Charge HR is not able to set up, please restart it, then leave it plugged in and charging and try to set it up again. Additionally, please make sure that there are no other Bluetooth devices around that might interfere with the set up process and that you have a strong Wi-Fi signal. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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