Charge HR not connecting to my phone.

[Andenka]

I can not connect Charger HR with my phone. it normally worked, and then I stopped using the fitbit and now I can not connect it. I have both Wifi and Bluetooth turned on. Any advice? I am desperate

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Andenka, thanks for joining the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention. Is your tracker not syncing with the app or is not possible to set it up? Have you restarted your tracker and your phone lately? If so, I would like to suggest you the following:

• Make sure you have a strong WiFi signal when trying to sync your tracker
• Make sure there are no other Bluetooth devices around that might interfere with the syncing process. 
• Restart your tracker if you haven't done it yet. 

If your tracker is not setting up correctly, I would like to recommend to follow these steps: 

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.