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Charge HR not pairing with iPhone since app update yesterday on ios (10/14)

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‎10-14-2016 09:32

‎10-14-2016 09:32

Since updating the Fitbit app on my iPhone 6 my iPhone won't pair with my phone. It is also not buzzing when my phone rings. Anyone else having this issue since the last app update? It is stuck in "Looking..." loop.

IMG_6342.PNG

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‎10-14-2016 09:35

‎10-14-2016 09:35

Ok, fixed my own issue, posting here in case anyone runs into the same problem.

Went to Settings, turned the blutooth on and off. This got it going again.

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‎11-13-2016 11:39

In response to shannongmac

‎11-13-2016 11:39

@shannongmac welcome to the Fitbit family! Thanks a million for sharing what worked for you! I'm happy something as simple as this did the trick. Cat Very HappyHeart This is what the Community is all about, finding solutions and sharing experiences!

 

I'm sure this will definitely help other users also having the same issue. Hope to see you around more often! 

Mariam | Community Moderator, Fitbit

Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂

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