Charge HR not synching

[SamX]

Hi there
My Charge HR has stopped synching with my iPhone. I've tried all the trouble shooting including restarting my tracker but still no luck. The display lithe tracker is correct - just as I said not synching with my iPhone.
Any advice?

[SunsetRunner]

It's nice to see you around @SamX! Could you confirm that you followed these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process. Setting  up your tracker as a new device may also help you to bring it back to sync as usual. Also, make sure that your tracker is running the latest software version and your mobile device the latest version of the Fitbit app for iOs.

Hope this helps. Let me know the outcome.

[SamX]

Hi
We've tried every recommended step to get it to work. It worked briefly last night but this morning not working again. The charger now has a display which is like a long skinny battery half full.

Any suggestions?

Samantha Cross

Moderator edit: personal info removed.

[SolangeE]

Hey, @SamX! It is nice to see you. Hmmm...seems like your tracker is stuck in the firmware update. Can you please try to reset it 3 times in a row and then update it using a computer?

Let me know if you have questions!