Charge HR not syncing (FBBluetoothErrorDomain 29)

[EP330]

Trying to fire up my Fitbit Charge HR after a long hiatus. Iphone app says, The operation couldn't be completed. (FBBluetoothErrorDomain error 29). I've already downloaded a new operating system, re-downloaded the app, and tried to reset the device. The device also does not have the correct time on it - it's about 8 minutes slow. I haven't seen anyone else report this error, please help!

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @EP330, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention, would it be possible for you to reply to me with a screenshot of the error message you're seeing so I can check this further? That will be very helpful. In the meantime, please restart your Charge HR and your phone one more time and try to sync both again. 

Thanks for your patience and understanding, I'll be waiting for your reply. 

[Jle-cajohn]

I’m getting the same message. I’m also trying to update and sync my Fitbit charge he after at least a year since last updating. It takes forever to even attempt to update it. And I tried to sync it but had to kill it because I actually had to use my phone. Please help and thanks in advance!  

Moderator Edit: Format.

[MarcoGFitbit]

Hello @Jle-cajohn, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

If you're still seeing this error message and you have already restarted your tracker and your phone, my best recommendation would be trying to set up your tracker as a new device to reset the connection between your phone and your tracker. Don't worry, none of the information previously stored in your account will be deleted. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and let me know the outcome. 

[em11]

Hi @MarcoGFitbit I have been having the same problem with the error message as those above, I tried all the restarts, then tried adding the Fitbit as a new device and am now stuck on the 'enter the code on your Fitbit' screen, after having entered the code. It is just stuck forever on "Connecting to Fitbit" even though it can communicate through the code with it...

What else can I do?

[MarcoGFitbit]

Hello @em11, I hope you're having a great day, thanks for joining the Fitbit Community. 

Thanks for letting me know the troubleshooting steps you've tried so far. At this moment I would like to suggest you to restart your tracker (once again if you've had already done it) and then leave it plugged in, making sure it's charging. Then try to set up your tracker as a new device making sure that no other Bluetooth devices are around as they might interfere with the setup process. Additionally, please make sure you have a strong WiFi signal. 

Thanks for your patience, please give these steps a try and let me know the outcome! 

[Jennals3687]

Hi 

I am currently having the same issue 

I have read all your advise on the above posts and I have done everything you have described. However I am currently still stuck on the ‘connecting to fitbit’ stage after I have entered the code. Is there anything else that I can do as it’s getting frustrating now. I have tried everything!

thanks 

Moderator Edit: Format.

[MarcoGFitbit]

Hello @Jennals3687, have a warm welcome to the Fitbit Community, thanks for joining the conversation. 

If your tracker is getting stuck while trying to set it up as a new device I would like to suggest you to update the Fitbit app, then plug in your tracker, make sure it's charging and try to set it up as a new device once again:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give these steps a couple of tries and let me know the outcome! 

[Jewels1234]

I too am having the same problem and have followed all suggestions.  It appears this situation began in November and more than likely is a software issue.

If this cant be corrected you may want to consider offering replacement devices.

[DisaJan]

I have the error FBBluetoothErrorDomain error 3. I have tried uninstalling the app and reinstalling. Nothing works at all 

[NS1983]

I have had the same issue (Error domain 29) and tried ALL of the suggestions. My son who has a charge and my eldest who owns a charge 2 have had no issues. It seems that this issue is a HR problem. It needs to be fixed or we all own an expensive worthless piece of technology.  

My fitbit worked prior to me taking it off for a rest as the rubber caused my wrist to break out in a rash. Now it’s useless. This is very frustrating and I would hate to think that this was a marketing campaign for us all to go out to buy an upgraded device. If this is an issue since November I have to ask, what is the company doing to fix the problem???

[NS1983]

Same issue here. It never gets past the connecting to fitbit stage once the code has been put in.

[MarcoGFitbit]

Hello @Jewels1234 and @NS1983, it's a pleasure for me to welcome you to the Fitbit Community, thanks for joining the conversation. Thanks for taking the time to reply @DisaJan. 

I would like to thank you everyone for your reports. At this moment I would like to gather some information from you so I can forward it to our team:

• iPhone or iPad model you're currently using.
• OS version running on your mobile device.
• App version installed (go to Account > Help to get it)

Thank you for your patience and understanding, once I have this information I will forward it to our team so they can investigate this further. Additionally, if there's anything else you might want to add or something else I can help you with, please feel free to let me know. 

[ejcollins]

Hi, 

I've tried all of the above steps too, I'm unable to sync and get the error 29 message (FBBluetoothErrorDomain error 29) when trying to update tracker.

In reply to your questions, I have a Charge HR:

• Phone or iPad model you're currently using       iPhone7
• OS version running on your mobile device.            iOS 11.2.1
• App version installed (go to Account > Help to get it)     Fitbit 2.44.2 (739)

I look forward to hearing from you. 

[Kmcinnis]

I also am having the same problem. Has there been a fix yet?

[Jewels1234]

In reply to your questions, I have a Charge HR:

• Phone or iPad model you're currently using       iPhone 6sPlus
• OS version running on your mobile device.            iOS 11.2.1
• App version installed (go to Account > Help to get it)     Fitbit 2.44.2 (739)

[Jewels1234]

Nothing yet

[MarcoGFitbit]

Hello everyone, I hope you're having a great day. 

I would like to thank everyone who has replied to me with the information I asked for. At this moment I will forward it to our team so they can investigate this issue further. Once I have more information to share with you about this situation I'll make sure to update the thread accordingly. 

Thank you for your patience and understanding, if there's anything else you'd like to add or if there's anything else I can do for you, please feel free to reply. 

[alexiscar]

Hello!

I am having the exact same problems after not using the HR for over a year. I have tried every step multiple times with no success.

In reply to your questions, I have a Charge HR:

• Phone or iPad model you're currently using       iPhone7
• OS version running on your mobile device.            iOS 11.2.1
• App version installed (go to Account > Help to get it)     Fitbit 2.44.2 (739)

I look forward to getting this figured out soon! Thank you. 

[Whiplash90]

Hi

Is there any update on this, having the exact same problem.