Charge HR not syncing or holding charge

[LeighH]

I have had a Charge HR for a couple of years now and not had any problems. Last week it started loosing charge and now won't last a whole day. It has also stopped syncing with iPhone and therefore has become unusable. Has anyone else experienced similar problem or know any tips to reset? 

[MarcoGFitbit]

Hello @LeighH, thanks for joining the Fitbit Community, it's great to have you on board! 

Since when are you experiencing this issue? Have you tried to restart your tracker lately? If so, I would like to suggest checking @HelenaFitbit's excellent tips and recommendations that have been proven to be very helpful for many people facing the same situation. 

Now, in regards of the battery on your tracker, my best recommendation would be restarting your tracker and cleaning the gold contacts on both your Charge HR and its charging cable first.

To clean the contacts:

•  Use a toothpick or a toothbrush with rubbing alcohol.
• Make sure not to scrape the contacts with a wire brush or anything metal, since this can damage the plating and cause corrosion.
• If you use a toothbrush, dry with a cloth or tissue before charging.
• Soak a cotton swab with alcohol and press the swab to the pins of the charging cable carefully.

Additionally, you can check @AlvaroFitbit's recommendations to improve and maximize the battery on your Charge HR. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! 

[LeighH]

Hi MarcoG,

thanks for your reply.

my chargeHR has not synced since 10th May17. I have restarted and set up tracker a few times and cleaned contacts as suggested.

It still won't sync with iPhone app and battery now dies from a full charge to empty in a couple of hours.

When checking app it always indicates the battery is low even when the tracker shows it as fully charged. It also appears to be constantly looking for tracker but never appears to connect.

it was fine before the 10th May but has been useless ever since and not sure what else to do. 

[MarcoGFitbit]

Hello @LeighH, I hope you're having a great day, thanks for taking the time to reply! 

As you have already tried the troubleshooting suggested, I’ve reached the limits of what I can do for you here. I'd really like to help you get back on track, so I've gone ahead and created a Support Case on your behalf so that our support team can look into this issue further. Thanks for your patience while they review your case. You can expect follow up from this team within the next 48 hours, and likely much sooner.

I hope this can be helpful, please expect a response from our team very soon. In the meantime, if there's anything else I can do for you, please let me know. 

[5Boxers5]

Hi I have a new Fitbit charge HR and it is not holding a full charge

i have done everything possible and still nothing can anybody help me.

im about ready to throw it away.

and it’s a new Fitbit