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Charge HR not syncing to Fitbit app on iOS

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‎05-31-2016 21:35

‎05-31-2016 21:35

I can't get my Charge HR to sync with the Fitbit app for iOS. I don't normally sync it everyday with the app. I went to sync it a couple days ago and it was taking a long time to sync. I finally deleted the device (because that has worked in the past) and now I am trying to add it again and it won't work. I've tried turning off the Bluetooth and restarting the device and neither work. This is a major con I have found with the Charge HR. The syncing problems are a really frustrating.
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‎06-01-2016 05:47

‎06-01-2016 05:47

I have the same problem, I recently returned my old fitbit as the strap had delaminated. I now have a new fitbit charge HR and I can't get it to sync to the iOS app. In my case the app just hangs at "Loading".

Looks like another trip to the shop, this isn't really acceptable for a company like Fitbit, my son has just bought the Hi-tec Trek Plus and I'm beginning to wish I'd done the same.

 

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‎06-01-2016 08:07

In response to SunsetRunner

‎06-01-2016 08:07

Welcome to the Forums @SunsetRunner @SunsetRunner! Have you tried these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process. Setting  up your tracker as a new device may also help you to bring it back to sync as usual. Also, if you have the call notifications feature activated, it would help that you remove your tracker from the phone's bluetooth, try to sync, once you have sync correctly you can activate the call notifications again.

 

Hope this helps. Let me know the outcome.

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