Charge HR not syncing with iOS app.

[Jbjaquith]

Im a bit upset that in order to sync my Charge HR I know have to have it charging, plus hold down the button until a little message pops up. Every. Time!! I shouldn’t have to do this. Is Fitbit working on a solution to this problem?  I got this to track my sleep, or lack there of, and loved it... now I’m thinking I need another device from a different company. 😡

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Bkuu, thanks for joining the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention, since when have you experienced this issue? Have you restarted your Charge HR and your phone already? If so, I would like to suggest you to check the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.