Charge HR "Dead out of the box"

[CYGone]

I finally bought myself a Charge HR in the airport and had planned to use it on business trip.

Murphy's Law . . . the unit simply would not sync to my ipad and ipone6.

I have tried the various troubleshooting steps available but to no avail. Installing and reinstalling the Fitbit software, turning on and off the bluetooth, turning on and off my devices and resetting the Charge HR as well.

None of the above works for me. It simply would not detect the unit.

I also noticed that the battery will be completely drained after being fully charged and left by iteself for about 1 full day.

Any help on the above would be greatly apprreiated.

Thank you.

CY

[MaginB]

Hey there @CYGone! Welcome to the Fitbit Community! 

Let me help you out, I suggest you following these troubleshooting steps:

• Turn off Bluetooth, turn it back on, and then open the Fitbit app.
• If your tracker didn't sync, force quit the Fitbit app and open it again.
• Reboot your mobile device and then open the Fitbit app again.
• If your tracker didn't sync, restart your tracker.
• Try syncing with your computer.

If the issue persists you can also follow the great tips posted on this thread. 

Let me know how it goes! 

[CYGone]

Thank for the kind assistance.

I have tried the suggested methods and not just once but nothing works.

Is it possible that I have received a "DOA" unit?

[SunsetRunner · Accepted solution]

@CYGone - it sounds like you should go to the place of purchase and exchange your unit. Or, you can contact Fitbit customer support directly here: http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Once, long ago, I had to do that with one of my Fitbit devices. The new one worked like a charm!

Carol

[CYGone]

Thanks for the advice.

I have contacted the shop but unfortunately I have misplaced the receipt
and it does not help that I can only be back there after 5 days because I
have purchased the unit at the airport for my overseas trip.

Anyway, Fitbit support has contacted me and I am waiting for their reply.

CY

[MaginB]

Hi @CYGone! I hope you're doing great! 

At this point I agree @SunsetRunner I think you should get in touch with support so they can review your device history and check your options. 

Let me know how it goes! 

[CYGone]

Hi,

Thank you for the kind reply.

Kudos to Fitibit Support Team, they have checked and will send me a
replacement unit.

I was afraid that I do be stuck with a DOA unit.

Again, Thank you all.

CY