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Charge HR replacement

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‎11-28-2016 13:14

‎11-28-2016 13:14

Hi! I received a Charge HR Replacement but it will not pair up to my iPhone.  I get to the step where a code is sent to the HR Charge and after I enter it onto my iPhone - - NOTHING happens.  I have reset my phone and my CHarge HR.  Any tips?

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‎11-29-2016 04:21

‎11-29-2016 04:21

Hello @TMelancon, have a warm welcome to the Fitbit Community!  Robot Very Happy

 

Having reset your tracker and your phone, please go to the Bluetooth settings on your iPhone and check if "Charge HR" is still paired on it. If it is, tap on it and select "Forget this device". Then restart your phone and try to set up your replacement once again. If it still not connecting, try setting up using a computer following @MarreFitbit helpful instructions.

 

Give it a try and keep me posted if you need anything else. Smiley Wink 

 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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