Welcome to the Community @Jk116! It's great to have you here!
Let me help you out, try doing the restart 2 or 3 times in a row this will refresh internal logs of your tracker, follow the instructions below and keep an eye on it.
1. Plug your charging cable into the USB port and insert the other end into the port on the back of your Charge HR. Your tracker will begin charging.
2. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V88").
3. Let go of the button.
4. Unplug your tracker from the charging cable.
Let me know how it goes!
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