Charge HR won't sync to iPhone 6

[Vailt1]

My Charge HR won't sync. I've restarted my phone, restarted my Charge HR, removed and readers my app, and turned Bluetooth on and off. Please help as I've only had this device a little over a month and this is incredibly frustrating.

[SunsetRunner]

Welcome to the Forums @Vailt1! I recommend checking out these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process. Setting  up your tracker as a new device may also help you to bring it back to sync as usual.

Hope this helps. Let me know the outcome.

[Vailt1]

I've attempted all of these solutions as well as setting it up as a new
tracker and it still won't connect.

[DerrickS]

@Vailt1 I don't mean to be redundant, but it sounds like your tracker may not be paired to your Fitbit account. If you are unable to pair your tracker on your iOS device, I'd recommend re-pairing your tracker to your Fitbit account using the replacement setup process on either a computer or a different account if it is possible.

This should help you out, but please keep me posted!

[Vailt1]

Derrick,

I am now unable to even get my Fitbit to pair with my iPhone. My Bluetooth
menu can locate my fit bit but when I enter the code to add it to my
account it does not work

[Spudder7]

Hey! Out of the blue, my flex just started syncing.
Woo Hoo!!!
Thanks to everyone who provided suggestions.
But, I still don't get what the problem was. At least it's resolved now.
Thanks again.

[Vailt1]

My iPhone is now unable to even find my Fitbit in the Bluetooth settings.
This is incredibly frustrating

[Spudder7]

My experience suggests you leave the device near the phone for quite a while as it tries to establish a connection.

Sent from my iPad

[SunsetRunner]

Hi there @Vailt1 @Spudder7! @Vailt1 If you continue to have issues with your tracker while syncing, please be sure to reach out to our Support Team. I know that they're always happy to listen to your experience and provide different options for you, if needed!

@Spudder7 I'm so glad to hear that you we able to fix this matter. Also, thanks for sharing the tips that can help other people facing similar issues to find a solution faster. I invite you to continue participating in the Fitbit Forums if further assistance is needed.

Keep me updated!