Charge hr wont pair with my phone

[Arijbrari]

Hi everyone i just bought fitbit charge hr i download the app and follow instructions but when i wanted to pair it with my phone it refused so i left it to charge i thought its dead and till now it fully charged i do the step again still wont pick it I pressed and hold. While its on it start a timer if i did it when its off it flash twice green light and writen v36. I dont get it at all please help guys

[DerrickS]

Hi @Arijbrari and welcome to the Community!

The following steps should help you out with setting up a Bluetooth bond between your Charge HR and iOS device:

1. Make sure that your iOS device is supported.

2. Restart your Charge HR.

3. Reboot your iOS device.

4. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

5. Use the instructions listed here to setup notifications.

Hope this helps you out!