help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge2 Sleep tracking Not updating w ios change

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-18-2019 07:21

‎10-18-2019 07:21

Everything else is working fine— steps, texts and phone calls.. just not the sleep tracking.   Any ideas? Have read all the other posts but didn’t see anyone with a similar issue.. thanks ! 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-18-2019 10:42

‎10-18-2019 10:42

He and welcome @Tsanphy and @Fcheway 

Thank you both for coming to the Fitbit Community with your question about your Fitbit not properly tracking your Sleep since the iOS update. I would suggest both of you try restarting your Fitbit Trackers. You can both find out how that’s done here: (you will not lose your data doing this.) : https://help.fitbit.com/articles/en_US/Help_article/1186

 

😃 Please let me know if this resolves your Sleep tracking issue and provides you the best answer to your question.

View best answer in original post

Best Answer
0 Votes
5 REPLIES 5

‎10-18-2019 08:26

‎10-18-2019 08:26

Same here! Also my heart hasn’t been tracking correctly either. I just got this fit bit a week ago and it was fine for a couple of days but things have been declining 😞 hope someone can help! 

Best Answer
0 Votes

‎10-18-2019 10:42

‎10-18-2019 10:42

He and welcome @Tsanphy and @Fcheway 

Thank you both for coming to the Fitbit Community with your question about your Fitbit not properly tracking your Sleep since the iOS update. I would suggest both of you try restarting your Fitbit Trackers. You can both find out how that’s done here: (you will not lose your data doing this.) : https://help.fitbit.com/articles/en_US/Help_article/1186

 

😃 Please let me know if this resolves your Sleep tracking issue and provides you the best answer to your question.

Best Answer
0 Votes

‎10-18-2019 12:57

In response to SunsetRunner

‎10-18-2019 12:57

Spoiler
I have the same problem and did this with my Fitbit Alta hr and it didn’t work. 
Best Answer

‎10-20-2019 06:40

In response to SunsetRunner

‎10-20-2019 06:40

Restarting seemed to do the trick— thank you!! 

Best Answer
0 Votes

‎10-20-2019 07:35

In response to Tsanphy

‎10-20-2019 07:35

Outstanding @Tsanphy!! I’m happy to hear your back up and running again! 😃 Happy Stepping!!

Best Answer
0 Votes