Clicking "Update Now" on app but won't update

[Bellboy13]

I have a new fitbit charge hr and it syncs to the phone when i type in the 4 digit code and I accept terms etc but when the screen appears that says "update now" at the bottom, I could push it forever and nothing happens on the phone or the tracker

[AlejandraFitbit]

Welcome to the Community @Bellboy13. It's weird to hear that this button is not working. In this case, I recommend setting up your Charge HR from a Computer. After the setup process, you should be able to use your iOS Fitbit app by just logging in, please also check that your app is Updated by following @MarreFitbit's instructions.

Let me know the outcome. 

[Bellboy13]

That also didn't work. I tried it on multiple computers and also tried to test it on a friends phone but to no avail.

[AlejandraFitbit]

Thanks for the information @Bellboy13. I think that it is time for you to contact our Support Team for further instructions. For a faster response you can contact them via phone or chat.

Happy stepping. 

[BradleyLatham]

I am also having this problem... Have tried to update using two different computers and phone and it will not update.

[TrentLamen]

I'm having the same issue while attempting to update my Alta using iOS on an iPhone 6s.  Anyone have any luck?  I tried the steps @DerrickS recommended with the exception of updating with a different mobile device or a computer. Unfortunately, I do not have another mobile device... I opted for the $1000 Kanye West sneakers instead. Also, I threw out my dongle.

Moderator edit: Format

[AlejandraFitbit]

Welcome to the Community @BradleyLatham and @TrentLamen. If you have already tried the instructions provided before, feel free to contact our Support Team for further instructions. For a faster response you can contact them via phone or chat.

Keep the stepping up!