Community Friends Acumulated Steps Not Updating

[Lady112017]

My steps for each day for the past couple days are no longer updating in the community friends board. They are not manually logged steps either. They are auto populated by the Fitbit as I do my activities. They show on my day to day tracker but not on the friends listing. Anyone else having this issue?

[SunsetRunner]

Hi

Does the issue occur in any internet browser? 

[Lady112017]

Not sure as I only use the Fitbit app.

[SunsetRunner]

Which operating system does your phone have? iOS, Android, Windows?

Thank You 

[Lady112017]

I have an iPhone (IOS). It's been working fine until a few days ago. And now it is counting today's activity but is still missing the past few days. 

[SunsetRunner]

Thanks 

If not already done feel free to logout / in to the app & to restart your tracker*

Make sure the latest fitbit app version is installed.

* 

https://help.fitbit.com/articles/en_US/Help_article/1186

[SilviaFitbit · Accepted solution]

Welcome to the Community @Lady112017! The steps leaderboard is updated taking into consideration the past 6 days and the day you're. Could you provide me with a screenshot of what you're seeing? If you have the amount of steps that you should have or the steps that you previously had, you can share the results, so I can have more details. 

Thanks for the advice @SunsetRunner. 

Keep me posted. 

P.S. I've moved your post to this board, because it's more related to the topic. 

[Lady112017]

You have actually resolved my issue. I did not realize that it was keeping a running 7 most recent days total. So I did the math and it is spot on. Does it ever reset or does it constantly rotate that way?

[SilviaFitbit]

Glad to hear that @Lady112017! The way the steps leaderboard is calculated is always the same, 6 days plus the day you're. 

Hope I can continue seeing you around ! 

[SunsetRunner]

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find wonderful Fitbit Friends, Sharing Recipies and much more.

[leesjoy]

I have the same problem, the Friends tile is not picking up my daily steps. With calculator in hand, it did not add up to the total shown in the dashboard. Today, Tuesday, March 27 the total should be 113980.

Yet the Friends tile is only showing 96429. ????  The difference being today's total of 17551. Please advise. Many thanks.

[leesjoy]

My daily total for the last 7 days (last 6+current day) adds up to 113980; yet the Friends tile only shows 96429.?? The daily totals add up correctly, but unfortunately it's not correctly shown in the Friends tile against my competitors. Hopefully, it will resolve itself by tomorrow morning. 🙂 Hoping to hear back from someone on this issue. Thx.....

[MarcoGFitbit]

Hello @leesjoy, thanks for joining the conversation, it's great to have you on board the Fitbit Community. 

Thank you for letting me know that you're experiencing delays in updating your data, specifically the weekly step total. Our team is aware of this situation and is working on the issue. 

At this moment I would like to ask you to sync your tracker as you normally do and please check back later today or tomorrow for the updates to your data. Our team hopes to have this resolved soon, if there's anything else I can do for you in the meantime, please feel free to reply. 

[leesjoy]

Hi guys, thank-you for the prompt acknowledgment of my issue with the "Friends" tile on the Dashboard.


As has occurred many times previous; the situation resolved "overnight". Which, in the final analysis is satisfactory. So no panic here.


But the issue remains a concern in that the year-to-date total (6+current day) doesn't immediately update following syncing. It takes an unknown time period to update?


>From my experience, typically, there is an occasional lag time which extends sometimes from minutes to hours to overnight (worse case scenario).


Just thought you should be aware of the situation......

[KateFitbit]

As this was an older issue, I'm closing this thread for further responses. Please see this thread on current issues with the leaderboard not updating.