Connect my new Fitbit to iPad or computer

[kimberly-17-10]

how can i get my fitbit and I bought a new fitbit and neither fitbits connect to this  computer or my ipad where it was always for years. thank you

Moderator edit: subject for clarity 

[kimberly-17-10]

Thank you sounds good and I will wait to understand what is required to fix my fitbit

[LiliyaFitbit]

Welcome to the Fitbit Community, @kimberly-17-10.

Thanks for the details shared in your posts and for your efforts to resolve the issue. I was able to see that you have already contacted our Support team regarding this. If you still need help, please feel free to contact our team back as they already have all the details and special tools to continue assisting you. You can confirm the steps to set up your device in How do I set up a replacement device or add a second device to my account? 

By the way, I've moved your posts to the iOS App board so we can keep our forums organized.

See you around.

[kimberly-17-10]

Thank you for the email. I will confirm that my fitbit cannot connect to any device, my Ipad, IPhone or Computer.
It did previously connect nicely and provide me with excellent information about my activity, but now it does not connect at all any where. I will confirm that the power on my fitbit is good because I charge it every evening. I am still wearing my fitbit daily and at night so just disappointed that it decided to stop working.

When I do try to connect to my ipad, it always says: Start Scan. I then do that and it always says Scanning for your wristband. It then always says, Signal is very weak, your wristband could be in another room or is not power on. I apologize because I do not know what is referencing about a wristband. I do not recall using that in the past several years when my fitbit always worked.

Thank you,
Kimberly 

Moderator edit: personal info removed

[LiliyaFitbit · Accepted solution]

Thank you for your reply, @kimberly-17-10.

I understand how you are feeling and appreciate your efforts and the additional details. Thank you for sharing your concern. Since you've contacted our Support team regarding this issue, I recommend getting in touch with them again so they can investigate further and help you with this matter. I know they will be glad to help you out and provide a solution. Click here to get connected with them via chat or phone.

Have a good day.

[kimberly-17-10]

Thank you for the emails. I will however advise that my fitbit cannot connect to my computer, ipad or iphone.  Thank you

[LiliyaFitbit]

Thank you for the update, @kimberly-17-10.

I am sorry to hear that the issue persists. If you've already followed our tips in this help article, please get in touch with our Support team for further assistance. They will do their best to help you.  

See you around.

[kimberly-17-10]

Thank you my fitbit works wonderfully for me for my daily exercise.  Unfortunately I cannot connect my fitbit to my ipad, iphone or computer. In the past I had it connected all the time but now it will not connect.  When I try to connect it to my ipad, it always asks that start a scan. When I start the scan it always says > Scanning for your wristband and it says the signal is very weak.  I apologize but I do not know what the wristband is because I was never asked to use it when my fitbit always connected to my ipad.  Thank you

[kimberly-17-10]

it still does not connect with my ipad

[LiliyaFitbit]

Thank you for your reply, @kimberly-17-10.

I understand how you are feeling and appreciate your efforts and the additional details. I would like to confirm if you see your device if you do the following:

1. Open the Fitbit app on your iPad. 

2. Tap your profile picture on the upper left corner.

3. If you don't see any device paired, tap Set Up a Device.

4. Choose your device and follow the on-screen instructions to continue.

Our Support team will be also glad to investigate further and help you resolve the issue if you would like to get with them in touch. 

See you around.

[kimberly-17-10]

Thank you for the email. I really like my fitbit but it still cannot connect with my ipad, iPhone or computer.

Thanks, Kimberly 

Moderator edit: personal info removed

[LiliyaFitbit]

Thank you for your reply, @kimberly-17-10.

I am sorry to hear the issue persists. I suggest contacting our Support team via chat or phone. Since you contacted them before regarding this issue, they will be glad to investigate further and help you with this matter. Click here to get connected. 

Have a nice day.