Connecting my FitBit Blaze to my husbands phone

[808EmGeeDub]

Connecting my old Fitbit Blaze with my husbands iPhone/FitBit App. His Bluetooth is turned on. The Blaze is not connected to my phone/app anymore either. Help!

[MarcoGFitbit · Accepted solution]

Hello @808EmGeeDub, I hope you're doing well, it's nice to see you around. 

Thanks for bringing this to my attention. Have you restarted the Blaze by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen lately?
Have you restarted your husband's phone as well? If so, I would like to suggest you the following:

• Make sure you have a strong WiFi signal when trying to sync your tracker
• Make sure there are no other Bluetooth devices around that might interfere with the syncing process. 
• Update the app and/or OS on your husband's phone if you haven't yet.

Then, try to set up the tracker following these steps:

1. 1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
   2. Choose your tracker and follow the onscreen instructions to continue
   3. When the app asks you to replace your current tracker, please replace it and continue with the process.
   4. When a pop-up appears asking you to pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.