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Connection to my computer

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‎09-05-2017 08:30 - edited ‎09-05-2017 08:31

‎09-05-2017 08:30 - edited ‎09-05-2017 08:31

My Fitbit refuses to connect to my computer through Fitbit Connect. I have turned off the bluetooth for my mobile device and the Fitbit is sitting on top of my laptop, the bluetooth function is on and it keeps searching for my Fitbit but won't find it. What do I do?

Best Answer
3 REPLIES 3

‎09-05-2017 10:50

‎09-05-2017 10:50

Hi @SunsetRunner

 

What operating system is your computer?

 

If you have Windows 8.1 or older, you'll need a dongle in order to connect.

 

Let us know, so we may better assist you.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-06-2017 14:45

In response to Odyssey13

‎09-06-2017 14:45

I have a Macbook Pro from 2011 and it's up to date on all the systems.

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‎09-06-2017 16:01

In response to SunsetRunner

‎09-06-2017 16:01

@SunsetRunner  I moved your post over here so you can get more replies.

 

If you check this iOS forum area, you might find someone with a similar issue.

 

 

Stepping in the U.S.A. since September 2013. Android 14

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