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Counting step when I move my arm

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‎09-23-2017 12:38

‎09-23-2017 12:38

My charge 2 is counting steps when I move my arm registered 25,000 plus steps today does anyone know how to fix very disappointed only had band 3days!

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‎09-24-2017 07:08

‎09-24-2017 07:08

Wow! That's a lot of steps, @Kaiser123! I can see why you are disappointed. In the Charge 2 settings on your app, please check the Handedness. You may want to wear your fitbit device on your non-dominant hand, then, in the setup, select the correct handedness (right handed, left handed) and select the wrist where the Fitbit will reside. 

 

That should resolve the issue. If not, please let us know.  But keep in mind that the fitbit step algorithm takes arm movement into account when calculating. Fine tuning the handedness helps keep things more accurate. 

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