Customize heart rate zones and active minutes not recording

[Mea89]

Heart rate zones any be customized and active minutes won’t record on Fitbit. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mea89.

I appreciate your participation in the Forums and sharing your concern about customized heart rate zones and your active minutes not being recorded. I am glad to assist you with that. 

You can create a custom zone to target a specific heart rate by doing the following: 

1. In the Fitbit app, tap the Today tab and tap your profile picture > Heart Rate Zones.
2. Enter your custom zone.

For more information about tracking your heart rate, see How do I track my heart rate with my Fitbit device?

If your active minutes are not being recorded, I recommend restarting your device by following these steps: How do I restart my Fitbit device? 

Please also check this help article for more information: What are Active Zone Minutes or active minutes on my Fitbit device?

Let me know how it goes. I'll be around if you have any additional questions.

[MrMarv]

@LiliyaFitbit -

Those are the proper instructions, but as reported in other posts, the max heart rate reverts back to 220 - age. That is what is happening in release 3.25 (which I just installed a few hours ago) and prior to 3.24. In 3.24 it was being reset to zero immediately after entry, 

Even establishing a custom max on the web profile setting page, which used to work, resets back to "Default" (220 - age) within a few minutes, at least for me - I just verified that.

[Mea89]

It won’t let me do the custom zones just keeps resetting to zero I also restarted my device prior to post still not recording

M.Reeves

[LiliyaFitbit]

Hi @Mea89, thank you for your reply. It's nice to see you around, @MrMarv.

@MrMarv @Mea89 thank you for your efforts and the additional details. This issue has been reported to our team and they are working to resolve it as quickly as possible. I appreciate your patience and understanding. Please keep the Fitbit app updated so you can receive the quickest solution.

Let me know if you have any questions.