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Daily Activity and Active minutes not syncing correctly.

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‎03-21-2019 12:57 - last edited on ‎03-22-2019 06:27 by Moderator Alum

‎03-21-2019 12:57 - last edited on ‎03-22-2019 06:27 by Moderator Alum

So when I sync my Fitbit with the app on my phone, the steps are syncing correctly but active minutes and active hours (250+steps) has stayed at zero.  Please help I just got my versa after months of waiting to afford one so it’s disappointing that I’m having issues so soon 

 

Moderator Edit: Clarified Subject.

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5 REPLIES 5

‎03-22-2019 06:28

‎03-22-2019 06:28

Hello @Mescam, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. Our team is currently aware of the issue affecting the information shown in the Hourly Activity and Active minutes tiles and is working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎03-22-2019 08:01

In response to MarcoGFitbit

‎03-22-2019 08:01

Thank you for responding! I was going crazy trying to figure it out. Please let me know,if possible, once it’s up and going. I depend on both the watch and the app to record everything and show my doctor my daily results. Thanks again for your help! 

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‎03-23-2019 12:25

In response to Mescam

‎03-23-2019 12:25

Hello @Mescam, I hope you're doing well, thanks for taking the time to reply. Smiley Happy

 

I appreciate you have come back. We'll make sure to post any update we have regarding this situation here, in the official Forums. 

 

Thanks for your patience and understanding, have a great day!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎05-13-2019 05:12

In response to MarcoGFitbit

‎05-13-2019 05:12

I have a slightly different problem. Mine is showing some hours as achieving +250 and other as not. Even though I know I have moved +250 and my device face says i have. 

 

Is this related to same problem?

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‎05-13-2019 11:01

In response to SunsetRunner

‎05-13-2019 11:01

My versa records the 250 steps per hour but the app does not. I’m not sure what is going on everything syncs but the hourly steps. It’s been like that for a long time I just gave up trying to figure out since I read so many others have the same problem. My husband has a surge and his steps in the app are not recorded as well, so I’m assuming it’s an issue with the software, app or both. As I said everything syncs but the 250 hourly steps. I hope they find a solution. 

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