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Dashboard not showing data when opening the app.

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‎02-25-2019 11:35 - last edited on ‎02-26-2019 07:56 by Moderator Alum

‎02-25-2019 11:35 - last edited on ‎02-26-2019 07:56 by Moderator Alum

cannot access my charge 2 app on iphone since the recent update... it opens but immediately disappears

data for the last week did appear on my computer weekly update... if i reinstall app on my phone will my history be lost ?

 

Moderator Edit: Clarified Subject.

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‎02-25-2019 11:56

‎02-25-2019 11:56

No the history will not be lost.

 

Moving to the iOS forum now. They can help you better if un-install re-install does not work

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

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4 REPLIES 4

‎02-25-2019 11:56

‎02-25-2019 11:56

No the history will not be lost.

 

Moving to the iOS forum now. They can help you better if un-install re-install does not work

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎02-25-2019 14:27 - last edited on ‎02-26-2019 07:59 by Moderator Alum

In response to WendyB

‎02-25-2019 14:27 - last edited on ‎02-26-2019 07:59 by Moderator Alum

Deleted app and reinstalled... Problem solved...History intact.

 

Moderator Edit: Format.

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‎03-11-2019 11:15

‎03-11-2019 11:15

I am totally fed up with app. Does not show active minutes or sleep. Had to delete and reload so many times I have lost th e will to live 

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‎03-12-2019 07:30

In response to Abcdefg58

‎03-12-2019 07:30

Hello @Abcdefg58, thanks for joining the conversation, it's great to have you on board. Smiley Happy

 

I appreciate you have joined us and reported this situation. Tell me, which Fitbit device are you currently using? When did you start experiencing this situation? Have you updated the Fitbit app recently? Additionally, I would like to gather some information from you so we can check this further:

 

  1. iPhone model you're using. 
  2. OS version running on your phone.
  3. App version installed in your phone (go to Account > Help to get it)
  4. Your device's version (on the Dashboard tap on the picture of your device to get it)

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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