Dashboard not showing data when opening the app.

[psna]

cannot access my charge 2 app on iphone since the recent update... it opens but immediately disappears

data for the last week did appear on my computer weekly update... if i reinstall app on my phone will my history be lost ?

Moderator Edit: Clarified Subject.

[WendyB · Accepted solution]

No the history will not be lost.

Moving to the iOS forum now. They can help you better if un-install re-install does not work

[psna]

Deleted app and reinstalled... Problem solved...History intact.

Moderator Edit: Format.

[Abcdefg58]

I am totally fed up with app. Does not show active minutes or sleep. Had to delete and reload so many times I have lost th e will to live 

[MarcoGFitbit]

Hello @Abcdefg58, thanks for joining the conversation, it's great to have you on board. 

I appreciate you have joined us and reported this situation. Tell me, which Fitbit device are you currently using? When did you start experiencing this situation? Have you updated the Fitbit app recently? Additionally, I would like to gather some information from you so we can check this further:

1. iPhone model you're using. 
2. OS version running on your phone.
3. App version installed in your phone (go to Account > Help to get it)
4. Your device's version (on the Dashboard tap on the picture of your device to get it)

Thanks for your patience and understanding, we'll be waiting to hear from you.