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Dashboard on Iphone6 Not Syncing

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‎02-01-2016 20:02

‎02-01-2016 20:02

Does anyone have this issue?

 

My steps is showing up on the homepage dashboard, but in my challenge group, I'm at zero steps and i don't know how to get it sync together. Is there something that I need to do? Please advise? I'm so frustrated.

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‎02-02-2016 09:30

‎02-02-2016 09:30

Welcome to the Fitbit Forums @elaustin! I'd like to start by emphazing the fact that manually logged activities don't count towards challenges. I also recommend checking out if your mobile device is running the latest version of the Fitbit app,  iOs or Android device. It also takes a little bit more to show the steps on the challenges. Try syncing your information, after that, force quit the app by doing the following:

 

  • Double tap the home button on your iOS device. Your open apps will show on your device's screen.
  • Close the Fitbit app by swiping the app image in an upward motion.
  • Reopen the Fitbit app.

I hope this helps. Let me know the outcome.

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