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Data Not Saving

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‎01-17-2016 16:01

‎01-17-2016 16:01

My Chrage HR syncs to my iphone everynight (but only when I deliberatly sync it), but the next day when I look back at it, it reports that I had zero steps.  This has been happening since the end of December.  

 

Any thoughts of how I can fix this?

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‎01-17-2016 16:55

‎01-17-2016 16:55

Hi @SunsetRunner, I can help you fix this! I'd recommend:

1. Making sure that you are using version 2.18 of the Fitbit iOS App. Click here to be redirected to the iOS App store.

2. Restart your tracker.

3. Reboot your iOS device.

4. Open your iOS settings, turn off Bluetooth for 10 seconds, and then turn it back on.

5. Open the Fitbit App to initiate a sync.

Let me know if you need any additional help!

Derrick | Retired Moderator, Fitbit
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