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Data disappear after syncing.

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‎06-07-2018 13:06 - last edited on ‎06-09-2018 12:55 by Moderator Alum

‎06-07-2018 13:06 - last edited on ‎06-09-2018 12:55 by Moderator Alum

Every time I sync it loses the data I’ve just put in. Ie exercise I did tonight deletes off 

 

Moderator Edit: Clarified Subject.

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‎06-09-2018 13:02

‎06-09-2018 13:02

Hello @Helen74, thanks for joining the Fitbit Community, it's nice to have you on board. Smiley Happy

 

Thanks for bringing this situation to my attention, tell me, which tracker are you currently using? Since when have you experienced this issue? At this moment I would like to ask you to restart your tracker, then monitor it for the next couple of days, making sure to sync constantly (at least twice a day) and check if this issue gets resolved. If not, please take a picture of your tracker before syncing and one afterwards and reply to me with them so I can check this further.

 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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