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Data not getting saved after syncing my Versa.

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‎02-16-2019 19:17 - last edited on ‎02-18-2019 06:57 by Moderator Alum

‎02-16-2019 19:17 - last edited on ‎02-18-2019 06:57 by Moderator Alum

When I sync my Versa to my IPhone it connects and syncs and says however many steps for that day but if I go on the next day it says I took zeros steps even though I took around 8,000. I talked to customer service twice about this issue and we tried some things such as restarting both my phone and Versa, deleting the Fitbit app, redownloading and etc and it still isn’t resolved. Any help is appreciated thank you. 

 

Moderator Edit: Clarified Subject.

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‎02-18-2019 07:27

‎02-18-2019 07:27

Hello @rosesxx01, have a warm welcome to the Ftibit Community. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. Thanks for letting us know you've already contacted our Support Team and for letting us know the troubleshooting steps you've tried already. At this moment, I would like to suggest you to check your online Dashboard and check if the information is showing up here. If it is, please try the following in the app:

 

  • Force-quit the Fitbit app, then open it again. If this doesn't seem to work:
  • Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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