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Dead Ionic

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‎09-21-2019 15:17 - edited ‎09-21-2019 15:19

‎09-21-2019 15:17 - edited ‎09-21-2019 15:19

Got my ionic in July and it seems to be dead. Tried charging with 3 different cables, and overnight to no avail. Tried 2 button restart, got the logo then nothing. Tried multiple combinations of 2 and 3 button restarts, but nothing. Device not found by my iPhone and the app states a medium battery. What can I do to get a replacement?
Really disappointed since I ran the Air Force Half Marathon this morning without my Fitbit. 

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‎09-21-2019 15:38

‎09-21-2019 15:38

Hello @Mmohn 

I would call Fitbit Customer Service for sure. There number is: 

+1-877-623-4997

 

I’m sorry you didn’t get to run your Air Force Half Marathon this morning with a properly functioning Fitbit 🥺

But in spite of that I hope you still did well in the marathon and congratulations on digging deep and pushing yourself to great lengths such as a marathon! Outstanding! 😃

 

Please let me know if calling Fitbit Customer Service resolves your current issues. 

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